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Testimonials

Customer Service

We know the bedding business is challenging. That’s why we focus on growing your business while delivering exceptional customer satisfaction. Helping you succeed is our number one responsibility.

Your SleepTrust Advisor, together with our Customer Care team, are passionate about satisfying the needs of your customers.

But, don’t take our word for it - see what our retail partners and consumers have to say. Check out Customer Testimonials.

Serving Your Customers

We provide multiple ways for customers to contact us when needing service, including toll-free telephone, fax, online web service and by responsive email.

Our professionally trained, friendly and enthusiastic Customer Care Representatives (CCRs) are focused on understanding and responding to your customers' requests as quickly and efficiently as possible.

Each of our Customer Care representatives receive extensive training, are performance-focused and continuously coached to deliver the best customer satisfaction. All customer interactions are regularly reviewed to ensure our high performance standards are maintained.

Service and Repair Network

We provide complete management of your customers' service request, repair and mattress exchange needs. We take care of all the details, including supplying free stain and odor removal products, scheduling in-home inspection and service appointments, authorizing repairs and/or facilitating replacement of mattresses as required.

Our extensive network of authorized technicians throughout the US and Canada are selected based on their quality of service, referrals and experience in the industry. Working with your own service or sales personnel, our team of service managers regularly assesses the performance of our service technicians to ensure the highest standards of service are delivered for your customers.

Customer Testimonials

Here’s what a few of our customers and retail partners have to say about SleepTrust.

From Our Retail Partners

“Our experience with SleepTrust has been terrific. Mattress protectors in particular are easier to sell now that they’re backed with the SleepTrust guarantee. It’s a no-brainer. 90% of the time, our customers will purchase a mattress protector with their SleepTrust plan.”
- Chris K, Keetsa Mattress

“I know I have said it before, but you guys rock! All your Customer Care Representatives are a pleasure to deal with and make our daily work that much easier.”
- Christine J., National Sleep Retailer

From our Customers

“Thank you for the quick and efficient service. I really appreciate your help!"
-Sheryl F.

“I am so pleased with the service I received from SleepTrust. The Customer Care Representative was very nice to deal with, professional and capable."
-Mrs. S.

"Thank you for taking so much time with me and being so helpful. I’m very pleased with the service!"
-Evelyn R

“Thanks for your help – you really made my day! Fantastic service!"
-Mike M.

“You made my experience completely pain-free. I am sincerely appreciative of the time and care you took with my situation.”
-Karen L.

“You are the best. Thanks for going above and beyond!”
-Sharon G.

Submit a testimonial

Got a great SleepTrust service story you’d like to share? We'd love to hear it. Submit it here.
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